Advanced Technologies Support Services offers a total support program that provides comprehensive hardware, software and networking solutions through the entire product life cycle, from planning and design to implementation and ongoing management.
Advanced's support maintenance services are delivered through a worldwide service network of support professionals who are vendor certified on all major network operating systems and platforms.

Total System Support

Advanced Support Services provides an established nationwide network of service providers delivering comprehensive maintenance services across multi-vendor environments. This is accomplished through certified support professionals, international service standards, detailed service planning and processes, and state-of-the-art service management systems that combine to deliver consistent high-quality maintenance services worldwide. A+ Certified System Engineers
and Vendor Certified Network Engineers ensure high-quality support

Client Services

Dedicated to providing a single-source delivery system for all user services available to its clients nationwide. The services provided by this unit are designed to help customers manage their total cost of PC ownership.

Consolidate the company's extensive array of user services into one entity, utilizing our "Solution Center" approach we are capable of delivering an unmatched suite of user services that include Help Desk, Hardware Maintenance/Support, Network Services, Asset Management and Business Recovery.

Our "Solution Center" approach is designed to allow our clients the ability to add individual service modules at any time to satisfy a customer's changing needs.
This 'plug and play' function allows our clients to upgrade their systems from a single-service to a multi-services environment.

By working with Advanced Client Services, clients may choose to by integrated service packages under the "Solution Center" approach or provide individual, add-on service options to enhance existing maintenance contracts

Technical Service Modules

Advanced Client Services offers an array of user service modules that may be bundled as a single-source solution of offered on an individual basis to satisfy a customer's needs.
Standard Personal Applications - Comprehensive assistance with software application problems, basic training, and fundamental support questions for new and advanced users. Most popular applications are supported.

Client Proprietary Applications - Qualified personnel are dispatched to the customer's site to familiarize themselves with the total business environment. The support specialists then bring back an acquired business knowledge and application expertise to train a core team of service technicians who will be able to provide first-level telephone support for the customer's software applications.

Network Services - Assistance may include LAN/WAN management, installation, system administration and network monitoring. Service technicians can be deployed on a temporary or permanent basis.

Hardware Maintenance/Support - Hardware services, featuring an on-site dispatch for real-time access to field level problems.

Asset Management - Tracking of equipment and service coverage from the time a purchase order is cut, through delivery and any subsequent relocation, until the product's life cycle has been exhausted